Our aim is to provide excellent customer satisfaction; therefore we have set out our terms below to help on those rare occasions when things don’t quite go to plan. If you have any questions regarding the terms of the Refund & cancellation Policy, we’re happy to discuss matters via email on firstname.lastname@example.org.
The terms and conditions noted below explain our policy on refunds and cancellations.
What happens if I want to cancel my order?
To create the best experience, we begin preparing your order as soon as your order is confirmed. Therefore, cancellations are only possible within 24 hours of your order being placed.
What happens if something is missing?
If you have received your order and something is missing, we sincerely apologise and will prioritise the correction immediately. Where possible we offer immediate replacements or alternatively, you can request a refund for missing items within 7 days of receipt of your order.
We’re sorry if you have received items that are different from your order. To ensure that we can rectify the matter, please contact us within 7 days of receipt of your order.
Where you have received an item of a lower value we will refund you the difference direct to the payment card used to purchase.
What happens if my order arrives damaged?
We sincerely apologise if your item has been received in a damaged or faulty condition. We like to resolve matters quickly, as we know how disheartening this can be. To help us resolve the matter, we ask that you check all items on receipt and contact us within 7 days of receipt of your order via on email@example.com stating which items are damaged along with relevant images. Our Returns Policy for faulty items upholds your statutory rights.
What happens if my order is delayed or lost in transit?
We take every care to ensure that your order is shipped and received as per your request. We also take great care to ensure that our delivery provider meets our high level of expectations. However, on very rare occasions items can be delayed or lost in transit. We understand that this can be frustrating, therefore when your item is delayed due to an issue that we are experiencing, we aim to contact you within 14 days. If you are concerned about the status of your order, please contact us via email on on firstname.lastname@example.org.
What happens if I am not satisfied?
We take great care to ensure that your items reach you in excellent condition. We also pride ourselves on creating high quality goods. A refund or replacement item is always offered when returned to us in a resaleable condition within 30 days. If you feel like we have fallen short of our promises, we ask that you contact us on on email@example.com and we shall respond to your complaint.
What are my statutory rights?
Our Cancellation and Returns Policy does not affect your statutory rights. For more information on your UK statutory rights, please visit direct.gov.uk or contact the Government funded consumer advice service Consumer Direct on 08454 040 506.
How do I return an Item?
Where your return meets the requirements set out in the returns and cancellations policy, please return your item by recorded post to:
David Lloyd Shop c/o Innovations 4 Leisure
Unit 7 Rugby Park